Steve Sykes at Geckos Etc.

gothra

Happy Gecko Family
Messages
3,790
Location
HK
I just imported 2 geckos from Steve, and must say that his customer service is first class. Initially, my order does not meet the minimum order to ship overseas as stated in his terms; but he agreed to send out my geckos when he has other shipments. However, his other shipment got held up; but he still made the trip to the airport (3 hrs travel either way) just to send my 2 geckos to me!! Not only that, he offered to let me change for another PA that he'd put on hold for me for over 3 weeks; because I mentioned I wanted very young males, and the PA that I'd chosen has grown to 30+ grams. I would definately buy from him again.
 

indyana

Well-Known Member
Messages
2,336
Location
Massachusetts, United States
Wow, digging up a thread from nine years ago for this one!

I had a good experience with Geckos Etc. Herpetoculture this year. In September, I received two female leopard geckos, one Bold Gem Snow and one Afghan. Both arrived safely and in excellent health. They are stunning, both in photographs and in person. Each gecko passed screenings for internal parasites and Cryptosporidium.


I had some trouble getting the girls to pick up eating. This was my first time getting adults from a breeder, and I underestimated how much the change to a quarantine tank setup could stress them. After about six weeks, I contacted Geckos Etc. for assistance, and customer service kept in contact with me over the course of two months to help me get the two geckos back on track. At one point, the Afghan female was not doing well and had lost a lot of weight, and Geckos Etc. offered to take her back for full credit. They really stood behind their animal, as this offer was made after about ten weeks in my care (way outside the 30-day guarantee period).


I worked with my local vet to nurse the Afghan female along until she picked up eating again. She gained back her lost weight by mid-December. She's still a bit finicky at this point, but I'm hopeful that she'll continue to recover. The Gem Snow female, on the other hand, is looking great and pretty much a fat and happy gecko sausage. Never lost more than a few grams, even during her two-month hunger strike. She's a tank!


To anyone thinking of buying from Geckos Etc., I can't say too much about the visual quality of the animals and the excellent customer service. Seriously, 11 on a scale of 1 to 10. The only caution I would give is to remember that these animals are used to being in bins and being disturbed very little. They're going to need a slow transition if you don't use similar rack setups, and be patient with the socializing. I learned a lot from this experience.


A special shoutout to Jasmine on the Sales team; she was my contact at Geckos Etc. and was very patient with advice and responses to my questions.


Facebook: https://www.facebook.com/Geckos-Etc-Herpetoculture-115822428459916/
Website: Geckos Etc. Herpetoculture | High Quality, Healthy Leopard, Fat Tail, and Knobtail Geckos

Reviewer: Rachel Gratis

 

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