Faulty Buyers..

[MiamiLeos]

:wall: I HATE when a person purchases an animal(s) knowing perfectly well what it is, then out of the blue decides they no longer want it. :bomb: Not only have they wasted the sellers time, but if the seller has already labeled the animal(s) as sold, they may have cost the seller a sale to someone who isnt braindead! I HATE THESE PEOPLE!!!! There should be a law that once you pay for an animal, tough, you paid for it, no one forced you to transfer money. Idiot.:rifle: :furious3::furious3::furious3:

end rant.

 

[robin]

unfortunately sometimes that is part of doing business. yeah it pisses you off but what can ya do? you need to get used to the unexpected an suck it up

 

[Dog Shrink]

Imo if they paid for it then they're screwed. If they back out of the sale it is wrong for them to expect a refund. They know what they're putting the seller thru as far as being stuck with the animal. Rabbit breeders don't give refunds for backed otu sales just for that reason and it is stated on all their sites. It may seem harsh but being the nice guy in the long run really only gets you screwed in the end.

 

[M_surinamensis]

Open your Terms of Sale. Insert the word "deposit" in there someplace. If they pay for it and you pull it, then they change their mind, let them know you'll be keeping ten or twenty percent of the price of the animal. Make it cumulative over time, adding an equal amount every few days (a week maybe) to represent your ongoing costs.

 

[fl_orchidslave]

While it is certainly aggravating, it's part of providing excellent customer service. If a person is unhappy with their purchase, not only will they will never buy from you again, but they will tell others. If you do all you can to make a PIA customer happy they will hopefully remember that you bent over backwards for them and at least still talk good of your business. Reputation..........

 

[Joao]

Yea that annoys the pizz out of me. I had to deal with that for a short time when I was buying and selling oldschool vw parts / misc rare car stuff. The way I solved this was by not accepting any deposits and not holding anything for anyone. It isn't sold until I have cash in hand and your driving away with it, or I would ship out the product instantly to not allow time for mind changing.

Unfotunately you can't do the same since your dealin with live animals and can't ship instantly. Best bet is the "restocking fee" that was suggested earlier.

If u want I can take them out for you... They'll be sleeping with the turtles if ya know what I mean :main_laugh:

 

[fuzzylogix]

there seems to be some information you left out of your first post on this though. i read the BOI that you posted and it sounds like it was just a misunderstanding. She paid for an entire group of leos not realizing that some were sold. When you informed her of this she requested a refund in full and you offered her two different females to make up for the ones that were sold. She declined and again requested a refund. I don't think that makes her a bad buyer at all. She was expecting something and it wasn't available. She may have missed that you had sold the other two, but i don't think she should have gotten a bad guy thread either.

http://www.faunaclassifieds.com/forums/showthread.php?t=228991

 

[TokayKeeper]

Also keep in mind that life happens. We had a recent freak cold snap come through 2-3 weeks ago dropping temps in the Albuquerque/Santa Fe area of New Mexicvo into the -20s and -30s. The temps actually caused my slave/master cylinders on my manual transmission truck to fail. Hydraulic fluid from those cylinders then leaked all over my clutch, soaking the friction surfaces. After all was said and done I paid about $1300 for a new clutch, master and slave cylinders, etc. The actual cost was over $1600, but that was because I also needed a new starter (knew I needed it just never got around to doing in myself so the shop did it).

AAAAAAAAAND, I still staying committed to an awesome snake I'm working on purchasing. In the past i would have cut my losses and used the money towards the repairs. The seller was more than willing to let me back out, but I truly think I can manage. Life will just be a little tight.

 

[Joao]

 

[fl_orchidslave]

there seems to be some information you left out of your first post on this though. i read the BOI that you posted and it sounds like it was just a misunderstanding. She paid for an entire group of leos not realizing that some were sold. When you informed her of this she requested a refund in full and you offered her two different females to make up for the ones that were sold. She declined and again requested a refund. I don't think that makes her a bad buyer at all. She was expecting something and it wasn't available. She may have missed that you had sold the other two, but i don't think she should have gotten a bad guy thread either.

http://www.faunaclassifieds.com/forums/showthread.php?t=228991

Thanks for posting that link Shawn. I agree.

 

[robin]

there seems to be some information you left out of your first post on this though. i read the BOI that you posted and it sounds like it was just a misunderstanding. She paid for an entire group of leos not realizing that some were sold. When you informed her of this she requested a refund in full and you offered her two different females to make up for the ones that were sold. She declined and again requested a refund. I don't think that makes her a bad buyer at all. She was expecting something and it wasn't available. She may have missed that you had sold the other two, but i don't think she should have gotten a bad guy thread either.

http://www.faunaclassifieds.com/forums/showthread.php?t=228991

Oops LOL!

and there people is the entire story!

 

[M_surinamensis]

Oops LOL!

and there people is the entire story!

Not exactly the the window shopper flip-flopper that it was presented as in that first post.

The presentation is so radically different, in fact, that it ceases to just be a matter of perspective and instead becomes two completely different situations. The advice given about terms of service, deposits and final sales has no bearing whatsoever on the actual situation as it unfolded.

Kinda wish I wasn't banned over on Fauna. I'd like to use some stronger language to explain my dislike of the intellectually dishonest.

 

[MiamiLeos]

Was out for a bit and missed all the action. Here ya go. My post on Fauna to clarify things.


Alright all sorry I missed all the fun, reason for me being absent through this is I was running errands. I apologize if my original post was vague, I will try to clear it up here. First off, the reason it looks like I edited the post AFTER Emiley made her connent was because after she made the paymemt I marked the whole group as sold. Then after I refunded her money I had to go back and take the sold sign off. So the edit looks late. The original group was for nine leopard geckos. Here is the original add:

These are the last offspring of my 2010 Radar project. They are the product of a Bold het Radar Male and either a Bold het Radar Female or an Eclipse het Radar Female. Below is a picture of the male who fathered these guys. It was taken at the end of the 2010 breeding season so he is a bit thin and his color is more washed out than normal, but you can get the idea. All these offspring are the product of two Steve Sykes geckos and carry the size and patterns his animals are so well known for having. Individual pictures, weights, and hatch dates are available. I need the space these guys are in for my 2011 hatchlings that should be arriving in about a month. These guys are a STEAL. Take the entire group for only $300 shipped!!! MAKE RADARS!!!

-$20 Leopard Geckos-
1.1 Bold 66% het Radar
0.1 Aberrant 66% het Radar
1.1 Bold het Eclipse, 66% het Radar

-$40 Leopard Geckos-
2.0 Jungle Eclipse 66% het Radar
1.0 Bell 66% het Radar
0.1 Eclipse 66% het Radar

At 9:54pm I received this message after communicating with Amanda:

02-24-2011, 09:54 PM
Texas Ranger
Thank you. Paypal sent for $160 for 3 geckos. I would like a Thursday Delivery.
Thanks again

I then proceded to make these changes to the add, and it looked like this:


These are the last offspring of my 2010 Radar project. They are the product of a Bold het Radar Male and either a Bold het Radar Female or an Eclipse het Radar Female. Below is a picture of the male who fathered these guys. It was taken at the end of the 2010 breeding season so he is a bit thin and his color is more washed out than normal, but you can get the idea. All these offspring are the product of two Steve Sykes geckos and carry the size and patterns his animals are so well known for having. Individual pictures, weights, and hatch dates are available. I need the space these guys are in for my 2011 hatchlings that should be arriving in about a month. These guys are a STEAL. Take the entire group for only $300 shipped!!! MAKE RADARS!!!

-$20 Leopard Geckos-
1.1 Bold 66% het Radar
0.1 Aberrant 66% het Radar SOLD
1.1 Bold het Eclipse, 66% het Radar SOLD

-$40 Leopard Geckos-
2.0 Jungle Eclipse 66% het Radar
1.0 Bell 66% het Radar
0.1 Eclipse 66% het Radar

Later, at 11:28pm, Emiley posted this on the above thread:

02-24-2011, 11:28 PM #9
Emileypaige776


Payment sent. Pm me.


Thanks

As far as the animals being prices as a group only, that is false. It is clearly stated in the add that they have individual prices or a discounted group price. No pricing was changed.
I may have been unclear about "not sending anything." What I was advised to do by several friends was not refund her payment for the available animals and send them to her.. because she bought them. Why would I keep both her payment and the animals? Emiley had asked me about a few individuals in the group but she never notified me that she was interested in the group as a whole or that she was going to send payment. I have spoken with a few other individuals who have had similar unpleasant experiences with Emiley, so as far as loosing a potential return customer, I'm not heartbroken about this one.

 

[robin]

bridgette after all of this why did you make that original shitty post? it wasnt even her fault. it was yours.

 

[MiamiLeos]

Please explain to me how this is my fault because I just don't see how her notchecking the add before she sent money has anything to do with me.

 

[robin]

tell me why she is a bad guy for wanting her money back?

 

[MiamiLeos]

Okay, I guess you dont have to answer my question but I will answer yours. I never said this was because I refunded her money. The dispute was based on her paying for animals that were for sale, then me telling other individuals who were interested in the animals that they were no longer available and marking them in the thread as sold, then her saying she no longer wanted the animals. The thread was intended to show this inconvenience. I dont recall saying much at all about her money.. really.. I'm selling Radar hets for practically nothing, but I'm money hungry.

 

[robin]

Okay, I guess you dont have to answer my question but I will answer yours. I never said this was because I refunded her money. The dispute was based on her paying for animals that were for sale, then me telling other individuals who were interested in the animals that they were no longer available and marking them in the thread as sold, then her saying she no longer wanted the animals. The thread was intended to show this inconvenience. I dont recall saying much at all about her money.. really.. I'm selling Radar hets for practically nothing, but I'm money hungry.

no, you do not practice good customer service. you actually though about not refunding her money at all. you are a piece of work..

first the matt issue, then this. i think people can make up their minds themselves.

 

[KelliH]

OK, there is already a thread on the BOI about this situation, so it's best to keep it over there rather than discuss the same transaction on two different websites. I'm closing this thread.