marula
New Member
- Messages
- 1,884
- Location
- moved from texas to italy
hi...like a girl in pangea forum and like others from the same forum, i had send an email to pet&co administrator about the bad conditions of their animals in the shop in my area...this is the mail
Hello,
I have been a dedicated and satisfied customer of Petco for many years
now. However, I have decided to write to you about an issue, which has
been bothering me for some time.
For the past two years I have been keeping and breeding crested
geckos. I often stop by and take to the store in my area, denton.
However, I have been disappointed with the conditions under which they
are kept. crested and leopard geckos are living under unfavorable
conditions, which are stressing them out and making them sick. After
all, your goal should be to sell healthy animals.
Here are the issues I am concerned with:
Diet: I am told that the crested geckos are only fed crickets and
mealworms. These animals are fruit eaters as well. The absolute best
thing you should feed them is the T-Rex Crested Gecko Diet, which is a
complete diet. Crickets and mealworms may be fed to them but are not
necessary. You do sell T-Rex at all your stores.
Substrate: You are risking choking when you keep crested geckos on
birch bark. When crested geckos hunt crickets, they could swallow some
of the bark. This problem would be solved if you change their diet to
the above-mentioned Crested Gecko Diet.
Humidity and Temperature: Much of the time I see the thermometer read
85 degrees in their enclosure. This is a temperature at which crested
geckos begin to get stressed. Temperatures should be lowered. The
humidity is way too low as well. Today I saw one gecko, which had a
severe shedding problem. Old skin was stuck on because of low
humidity. Their enclosures should be misted twice a day to keep
humidity closer to 60%.
Housing: There were at least six crested geckos of various sizes in
one small enclosure. One of the two small babies had a bite on its
head. They should be separated by size to prevent the larger ones from
bullying the smaller ones. Also, in the wild, crested geckos are found
in shrubs and bushes. They climb and hide and should be provided with
at least an artificial plant. Some of the ones I saw today were hiding
under the substrate and on top of the thermometer or humidity gage.
Your Crested Gecko Care Sheet, which you provide to your customers,
includes most of this information. It would be logical for you to
follow your own care sheet. The only thing I would change on the care
sheet is the information on the diet.
...last week i was going to take my week dog food pack ...i found 3
little leos death on the cage...
i has decided to buy my dog food in another place..
i hope to restart to caming in your shop soon
marula furlan
this is their reply
Good morning
Thank you for sending your concerns regarding our Denton store. I assume you are referring to Denton, Texas?
I have already asked the Regional Companion Animal Coordinator (RCAC) for that area to check out this store and correct any issues immediately, and address any personnel/training issues in that store. The RCAC will be contacting you shortly to follow up with you.
I want you to know that we take animal care very seriously and as such, we provide specific direction for the care of all our animals to our stores. All of our care instructions, approved substrate choices, diet, etc are not only approved by our Director of Vet Medicine, we also have an outside "Independent Animal Care Advisory Council review these as well. It sounds like this store may not be following these instructions.
Thank you again for sending us your concerns on this store. We will follow up immediately
...i know...not a mail can change the world...but i hope they send an ispector for change a little the life of the geckos in the shop near me...
Hello,
I have been a dedicated and satisfied customer of Petco for many years
now. However, I have decided to write to you about an issue, which has
been bothering me for some time.
For the past two years I have been keeping and breeding crested
geckos. I often stop by and take to the store in my area, denton.
However, I have been disappointed with the conditions under which they
are kept. crested and leopard geckos are living under unfavorable
conditions, which are stressing them out and making them sick. After
all, your goal should be to sell healthy animals.
Here are the issues I am concerned with:
Diet: I am told that the crested geckos are only fed crickets and
mealworms. These animals are fruit eaters as well. The absolute best
thing you should feed them is the T-Rex Crested Gecko Diet, which is a
complete diet. Crickets and mealworms may be fed to them but are not
necessary. You do sell T-Rex at all your stores.
Substrate: You are risking choking when you keep crested geckos on
birch bark. When crested geckos hunt crickets, they could swallow some
of the bark. This problem would be solved if you change their diet to
the above-mentioned Crested Gecko Diet.
Humidity and Temperature: Much of the time I see the thermometer read
85 degrees in their enclosure. This is a temperature at which crested
geckos begin to get stressed. Temperatures should be lowered. The
humidity is way too low as well. Today I saw one gecko, which had a
severe shedding problem. Old skin was stuck on because of low
humidity. Their enclosures should be misted twice a day to keep
humidity closer to 60%.
Housing: There were at least six crested geckos of various sizes in
one small enclosure. One of the two small babies had a bite on its
head. They should be separated by size to prevent the larger ones from
bullying the smaller ones. Also, in the wild, crested geckos are found
in shrubs and bushes. They climb and hide and should be provided with
at least an artificial plant. Some of the ones I saw today were hiding
under the substrate and on top of the thermometer or humidity gage.
Your Crested Gecko Care Sheet, which you provide to your customers,
includes most of this information. It would be logical for you to
follow your own care sheet. The only thing I would change on the care
sheet is the information on the diet.
...last week i was going to take my week dog food pack ...i found 3
little leos death on the cage...
i has decided to buy my dog food in another place..
i hope to restart to caming in your shop soon
marula furlan
this is their reply
Good morning
Thank you for sending your concerns regarding our Denton store. I assume you are referring to Denton, Texas?
I have already asked the Regional Companion Animal Coordinator (RCAC) for that area to check out this store and correct any issues immediately, and address any personnel/training issues in that store. The RCAC will be contacting you shortly to follow up with you.
I want you to know that we take animal care very seriously and as such, we provide specific direction for the care of all our animals to our stores. All of our care instructions, approved substrate choices, diet, etc are not only approved by our Director of Vet Medicine, we also have an outside "Independent Animal Care Advisory Council review these as well. It sounds like this store may not be following these instructions.
Thank you again for sending us your concerns on this store. We will follow up immediately
...i know...not a mail can change the world...but i hope they send an ispector for change a little the life of the geckos in the shop near me...
